Troubleshooting Common Internet and VoIP Problems


A list of most common issues that you will encounter and how to fix them:

The internet on your PC is not working:
Restart your PC.

Everybodies internet is not working:
Restart the data/internet router.

The buttons on your phone have turned orange:
Power cycle the phone.

The buttons on everybodies phones have turned orange:
Restart the VoIP router (usually labled V) and power cycle all the phones.

Phone is displaying “Checking DNS”:
Restart the VoIP router (usually labled V).

Microphone button on the phone has turned red:
Check the network cable at the back of the phone(the one with the square tip). Unplug it and plug it back in.