Blue Net – Support

Please review this video for instructions to how to change your POP3 email password:

http://support.blue.net.au/video/pop3-email-user-password-change.swf

 

 

I beleive this only works with Outlook 2007 and later.

To attach a data file to existing email/personal folders in Outlook:

Tools>Account Options/Settings>Data Files..
Find the one you want and check where it is located

Go to:
File>Open>Data file…
Navigate to directory that we found in the step above, select the data file (or .pst file) and and click open

This will load it on the left along with your personal folder and inboxes.

__________________________________________________________

If you are trying to do this on an earlier version of Outlook, there is another way to do this.

Go to Control Panel>Mail

Click the Data Files button

When the window pops up click on ‘Add…’

Navigate to directory that we found in window that popped up before, select the data file (or .pst file) and and click open

This should have the same result as above and is a bit quicker.

 

OG

This patch will enable two or more concurrent sessions in Windows XP PRO Service Pack 2 (SP2) and Service Pack 3 (SP3) if you have FAST USER SWITCHING enabled, and your windows is NOT in a domain.

Uninstaller is also included and can be found at windows Control Panel -> Add or Remove Programs.

Windows XP PRO SP2 screenshot
<missing>

Windows XP PRO SP3 screenshot

 

Download Latest 2.1 Binary

Download Outdated 1.0 Binary

Originally from http://www.kood.org/terminal-server-patch/

If you are having an issue with outlook opening for a split second and then closing and have recently installed iTunes 10 use the following instructions to fix it:

Resolution

iTunes will sync with Microsoft Outlook 2003, Microsoft Outlook 2007, or Microsoft Outlook 2010. If you use Microsoft Outlook 2000, you can resolve this issue by renaming the “OutlookChangeNotifierAddIn.dll” file. This file can be renamed however you choose, and is found in the following default location depending on your operating system:

* Windows XP, Windows Vista (32-bit) or Windows 7 (32-bit):
C:\Program Files\Common Files\Apple\Mobile Device Support\OutlookChangeNotifierAddIn.dll

* Windows Vista (64-bit) or Windows 7 (64-bit):
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\OutlookChangeNotifierAddIn.dll

If you install Microsoft Outlook 2003, Microsoft Outlook 2007, or Microsoft Outlook 2010 after renaming this file, you may need to reinstall iTunes 10 before being able to sync Contacts, Calendars, email account information, or Notes.

Download BlogDesk:

http://www.blogdesk.org/en/download.htm

and install on your windows computer and start program.

Go to FILE / MANAGE BLOGS and click on NEW:

 

Give it a name and click next

 

 

 

 

 

 

 

 

Then you can start using BlogDesk

 

Use the HELP for more information.

• Microsoft Windows users running Microsoft Internet Explorer 6.x and 7.x can delete their history files by clicking the “Tools” menu, “Internet Options”, and clicking the “Delete Files” or “Delete” button. Users also have the option of automatically deleting files each time the close the browser window by clicking the “Advanced” tab and checking “Empty Temporary Internet Files folder when browser is closed” under the “Security” section.
• Microsoft Internet Explorer 4.x users on an Apple Macintosh can delete the history by clicking the “Hard Drive” icon, “System”,  “Preferences”, “Explorer”, and moving the history file into the trash.
• Microsoft Internet Explorer 3.02 and lower users can delete their history by clicking the “View” menu, “Options”, open the tab “Advanced”, click the “Settings” tab, and click the “Empty Folder” button.

This application will let you share your Windows machine’s desktop with others.

The method varies in different versions of Outlook. To determine which version you have, first click on Help then click on About Outlook.

Outlook 2000/XP
Right-click on the message in the folder view, then choose Options.

or

In an open message, choose View then choose Options.

You can view the headers in the Internet headers section of the Message Options dialog.

Outlook 98
In an open message, choose View then choose Options. You can view the headers in the Internet headers section of the Message Options dialog.

Outlook 97
Open the message. Look for Internet headers on the Options tab. If you don’t see the Options tab, choose View then choose Message Header.

or

Open the message in the folder view or open the message. Choose File then choose Properties. Switch to the Internet tab. If you don’t see the Internet tab choose Tools then choose Options. Switch to the General tab. Click on the Add-In Manager button. Click on Add. Select Minet.ecf. Close all the dialog boxes. You should now be able to view the Internet tab.

Copying/Pasting the headers
In all these cases, you can select the headers with your mouse and type Ctrl-c to copy them. You can then compose a new message and paste them in with Ctrl-v.

Background

How REST Professional works

Differences between REST Professional versions

Install file locations

Performance Tweaks

Installing REST Professional a new computer

How to connect workstations to an existing database

Moving data to new standalone server

Moving data to new peer server

Moving data to new dedicated server

Transferring data using floppy diskettes

Transferring data using a network

Transferring data using CD-ROM, Removable Drive etc.

Transferring Bank Download Folder

Terminal Server Issues

Networking/server issues

Common problems and error messages

Glossary

Background

This document provides instructions on how to install the REST Professional program, transfer the REST Professional data from one computer to another and
reconfigure workstations (if multi-user) to look to the new location for the data files. It covers a range of versions of REST
Professional so ensure you read the relevant information for the version you have installed in your office.

All the following examples (excluding stand alone installations) assume a standard installation of the REST Professional program into the C:\REST folder and data located in \\SERVERNAME\ROCKEND\REST\DATA (if not on local hard disk). If the data is located in another location, substitute path names are required.

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How REST Professional works

REST Professional is a Windows 32 Bit application written in VB6. The REST Professional executable resides on each workstation and uses an
Indexed Sequential File System using propriety Indexing to access data files residing on a local hard drive or another computers (server) hard
drive via a network.

Currently REST Professional will run on all 32 bit versions of Microsoft Windows except Windows 95.

REST Professional must be installed on new workstations by running the install program. Copying and pasting the C:\REST folder from
one computer to another will not work as the required VB6 system files will not be installed or registered. Do not install the REST
Professional program on one computer and then create a shortcut on other workstations pointing to the executable on another computer.

Installation of the REST Professional program on a dedicated server is not required, but the benefits are faster execution of file re-indexing, backups and data file upgrades. For this to occur users will have to have physical
access (or terminal server type access) to the dedicated server.

The data files that REST Professional accesses are located in multiple directories in a common location on the server or workstation. You
must ensure that when transferring data from one computer to another that ALL the required FOLDERS are copied to the new location.

The table below shows the folder structure for REST Professional and what the folders contain. With the exception of the application and
workstation configuration folder locations you will have to substitute ‘C:\REST\’ with ‘\\SERVERNAME\ROCKEND\’ or ‘x:\REST’ (were x = mapped
drive letter) if data is located on another computer.

FOLDER NAME	FOLDER CONTENTS	VERSION
C:\REST\	Application files (if a workstation/stand alone pc)	All versions
C:\REST\CLIENT	Workstation configuration files	>6.4.01 to 6.4.34
C:\REST\CONFIGDATASOURCES	Workstation configuration files	>6.5.50
C:\REST\DATA\	Data files (current transactions)	All versions
C:\REST\HISTORY\	History files (all historical transactions)	All versions
C:\REST\WORD\	Word file (Word merge documents)	All versions
C:\REST\QUICKBAK\	Online backup file location	All versions
C:\REST\UPGRADE\	Latest version of REST Professional install and/or upgrade files	>6.3.22
C:\REST\IMAGES\	Graphic images of properties linked to database	>6.4.01
C:\REST\LOG\	Log file location	>6.4.01
C:\REST\DOWNLOAD\	Bank download file location (Not always present)	All versions

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Differences between REST Professional versions

There was a fundamental change in Version 6.5.50 of REST Professional in the way that it accesses multiple databases (trust accounts). In
pre 6.5.50 versions if multiple databases were installed then the program was itself installed multiple times. By default, REST Professional is
installed in the C:\REST folder. If a second database was installed, another instance of the REST Professional program would be installed in
say a C:\RESTSALE or C:\REST2 etc, folder. On the desktop would be an icon for each restpro.exe file which resided within these folders
(C:\REST\RESTPRO.EXE, C:\RESTSALE\RESTPRO.EXE, C:\REST2\RESTPRO.EXE etc). Also in these folders was a file called RMFILES. This ASCII
file contained the data paths that the restpro.exe program would read to access the relevant database. Each of these rmfiles would point to a
different location on the pc (if stand alone) or the network (if multi user).

From versions 6.5.50 onwards all this has changed. REST Professional is now installed once in the C:\REST folder. Within the C:\REST folder
is a folder called CONFIGDATASOURCES. This folder contains at least one subfolder called 1. If multiple databases are installed
then there will be more folders numbered 2, 3, 4, etc. One folder for each additional database. Within each of these numbered folders is a
file called WORKSTATION.INI. This file (like the rmfiles in earlier versions) contains a list of all the data paths that REST
Professional needs to access the data files.

NOTE: To minimise end user involvement in upgrading from previous versions of REST Professional the upgrade program would search all
local hard drives during an upgrade for an instance of the RMFILES file. The upgrade would assume that each instance of RMFILES found on a
workstation was a reference to another database and set-up a corresponding numbered folder in the CONFIGDATASOURCES folder. The problem with
this is that if someone had made a backup copy of any of the REST Professional folders the RMFILES within this folder would be seen as an
additional database which is not the case. In some cases the multiple folders under the CONFIGDATASOURCES folder have workstation.ini files
that point to the same database. You need to determine how may databases are being used in the office to ensure only the correct databases are
transferred to the new computer and displayed to the end user on start-up.

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Install file locations

From version 6.5.50 of REST Professional the majority of installs/upgrades are now downloaded from Rockend’s WWW site (www.rockend.com.au)
instead of provided on compact disk. 6.5.50 versions onwards use MSI for application installation. If configured correctly, the latest version of the
install/upgrade software should be located in the UPGRADE folder on the server. Run the setup.exe file from this location if you need to
install REST Professional on any new workstations or the server to ensure the latest version of REST Professional and its dependencies are
installed. You can confirm that the latest version of the install files are on the server by browsing to the upgrade folder. In here there
should be a file called REST Professional 6.5.xx.msi. 6.5.xx should match the currently installed version of REST Professional in this
office.

Earlier versions of REST Professional that do not use the MSI installer use the Install Shield installer. The UPGRADE folder will
contain a setupex.exe file. This is the program you need to run to start the installer program.

If installing a new server or workstations, it is recommended you stay on the same version of REST Professional as is currently installed in
your office. This makes it easier to track the cause of any problems by minimising the number of changes. When REST Professional is seen to be
running without any problems after a week or so in the new environment then you should upgrade to the latest version.

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Performance Tweaks

The most common complaints with REST Professional performance are due to impeded data flow between the location of the data files and the
REST Professional application. The following 3 Items are the most common causes and MUST be disabled:

1. Disable Heuristic Scanning on your Antivirus Software if supported (Norton call this Bloodhound).
2. Disable QOS Packet Scheduler (in LAN properties) on your Windows XP computer by un-checking the tick box.
3. Disable Opportunistic Locking on the computer that is the data server if running WinNT, Win2000, WinXP or Win2003 on that data server.

For additional information on issues that can impact on network speed goto the networking/server issues area.

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Installing REST Professional on a new computer

Before installing REST Professional on a workstation/server you must check the following settings.

1. Regional Settings MUST be set to English (Australian). The default Windows setting after installation is English (United States). As the
   day/month fields are transposed in the US this will affect the way REST Professional calculates rents etc. Short date format must be dd/mm/yy.
2. Any dot matrix printer that REST Professional will be printing to MUST have the word ‘TEXT’ added to the printer name. E.g. If you have a
   dot matrix printer called ‘OKI 184 Turbo’ rename the printer to ‘OKI 184 Turbo TEXT’. When REST Professional prints to a printer with the word
   TEXT in it, the program will send EPSON code to the printer and bypass using the installed printer driver. This will speed up printing as the
   printer wont print in graphics mode and will prevent a form feed (which windows sends at the end of each print job) from rolling up the receipt
   paper (which usually print 3 receipts per page). Note: This only applies to dot matrix printers and should not be added to laser/bubble/jet
   printers.
3. Rest Professional is viewed best at 800×600 (or greater) pixel screen resolution. If unable to set the screen to this resolution the user
   will have to use the scroll bars to view some of the information in REST Professional.
4. If installed on Windows 2000 ensure Service Pack 2 or later is installed.
5. If installed on Windows XP computer ensure that the QOS Packet Scheduler (in LAN properties) is unchecked.
6. Disable Heuristic Scanning on your Antivirus Software if supported (Norton call this Bloodhound).
7. Disable Opportunistic Locking on the computer that is the data server if running WinNT, Win2000, WinXP or Win2003 on that data server.

When REST Professional is installed on your computer, it will also install Visual Basic System files into the Windows\system32 folder and
update the registry as required. You must be logged onto your computer as an administrator or a user with installation privileges in order for
your computer to allow this to happen. Failing to do this will generate error messages at the end of the installation and REST Professional
will not function correctly (if at all). Check with your IT support staff to determine if you require administrator rights to install software
on your computer.

As noted above in this document the latest install files for REST Professional should be located in the \\SERVERNAME\ROCKEND\REST\UPGRADE
folder. If there are an *.msi and an *.cab file in this folder run the setup.exe program to start the installer program. On versions earlier than
6.5.50 there should be a setupex.exe program that needs to be run to start the installer program.

If the install files are not in the upgrade folder, and you are running < V6.5.50, then you have to find the Install/Upgrade
CD for REST Professional or (if currently running >V6.5.50) download the latest version from Rockend’s WWW site. You should
ensure that the version of the CD/download matches the currently installed version.

If you do not have the install files in the upgrade folder or an install/upgrade CD and you are running < V6.5.50, contact Rockend Support
so that an installation CD may be sent to you.

If installing from CD insert the installation CD-ROM and the set-up program should automatically load. If not then use Explorer to go to the
CD-ROM drive and double click on the setup.exe/setupex.exe icon to load the set-up program.

Keep clicking on NEXT to accept the defaults, which will install REST Professional into the C:\REST directory. When finished you will
either be prompted to reboot the computer (do so) or click on Finish (don’t launch application). Close all windows then read the section below
on how to connect to an existing database.

To simplify future upgrades please install the REST Professional program into the default folder which is C:\REST. Installing the
REST Professional program into another folder only complicates future upgrades and causes delays in support staff addressing some issues if not
installed in the default folder.

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How to connect a workstation to an existing database

If using V6.5.50 or greater

1. Load the REST Professional program and the database connection wizard will load.
2. Select Next.
3. In the Database Connection screen you have to select Connect to database and click on Next.
4. On the next screen click on Browse and browse to \\SERVERNAME\ROCKEND\REST\DATA. You should see the RMCONFIG file.
5. Select the RMCONFIG file and click on Open.
6. On the next screen select Next and then Finish on the next screen.
7. Once again you will be in the printer set-up screen. Configure printers as desired and click on OK.
8. To confirm where each workstation is looking for the data files use the following menu selections within REST Professional:
9. Help->About Rest->Rest Info and select the File Locations folder. This indicates where this workstation is looking for the datafiles.

If using V6.5.22 or less

1. If the workstation is currently looking at the data on the old server or the old server is no longer valid then delete theC:\REST\RMFILES file.
2. Load the REST Professional program. You will get a message indicating this is the first time REST Professional has been run on thiscomputer. Select ‘Network Installation’ (even if the data is located on local hard disk) and click on OK.
3. Select ‘Existing database, data files are already located on the network’ and click on OK.
4. Click on Browse and browse to \\SERVERNAME\ROCKEND\REST\DATA. You should see the RMCONFIG file.
5. Select the RMCONFIG file and click on Open.
6. On the next screen select Next and then Finish on the next screen.
7. You will get a message that REST Professional has been successfully installed and you will be returned to the desktop.

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Moving data to new standalone computer

You must install the REST Professional program on the new computer, but it is preferable if the entire REST folder (including all sub folders) is transferred from the old computer prior to installation.

Assuming the transfer has already been effected, for versions less than 6.5.50 you will need an install CD supplied by Rockend.
The version on the install CD may be less than the version currently installed on the existing computer, provided within the same major version e.g. installation 6.4.34
and CD 6.4.16, or installation 6.5.19 and CD 6.5.12. For currently installed versions 6.5.50 and greater, you should download the Upgrade/Install package from the Rockend website (www.rockend.com.au),
for which you will need a hyperlink and a password from our Support team on 1300 365 788.

If the transfer cannot be effected, the REST Professional program must be installed and running on the new computer with the same or greater version, NOT LESSER, and the database
will have to be restored from a backup to floppy disk, zip disk or CD produced from the REST Professional program on the original computer of BOTH current and historical data,
as well as the contents of the WORD and IMAGES folders if applicable. Please note the Historical data should always be restored prior to the Current data.

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How to install REST Professional on a new peer server and transfer the data from an existing peer server to the new peer server

For the purposes of this document the term ‘Peer Server’ refers to a computer which is sharing its hard drive and/or printers with other
users on the network. A peer server usually has an operator sitting at the computer using applications on the computer at the same time as
sharing files/printers to other users on the network. As a peer server has the added burden of sharing files/printers while running
applications it is recommended that the peer server used for REST Professional is powerful enough to perform all the tasks demanded of it.

Ensure you are sharing the C: drive on the new peer server drive with full read/write permissions. If you do not wish to share the C: drive
you may share the C:\REST directory (once again with full read/write permissions) after installing the REST Professional program. Avoid having
spaces or full stops in Computer Names or Shared Resources.

Install REST Professional on the new computer using the Install CD or the set-up program in the upgrade folder of the current peer server. If you don’t have the latest version of the Install CD you can use the Upgrade CD of the same version series. When you insert an Upgrade CD into a computer that does not have REST Professional installed you may get an error message about some system files are missing from the computer.

Click on quit/cancel to get rid of the error message from the screen. Using Windows Explorer browse to the CD-ROM drive and run the SETUPEX.EXE
program to install REST Professional onto the new computer. Don’t start the REST Professional program until you have finished copying the data
files from the existing computer to the new computer as described below.

Go to one of the existing computers running REST Professional and load the program. Use the menu options Help->About Rest->Rest Info to get
to the info screen. Left click the Locations button/folder and the first line in the field indicates were the data files for REST Professional
are located. Note this location. Exit from the REST Professional program.

You will have to copy the following folders (DATA, HISTORY, WORD, QUICKBAK, UPGRADE, IMAGES and LOG, plus DOWNLOAD if it exists) from the existing data location to the
C:\REST directory of the new peer server. If using explorer ensure that all files are visible. Ensure nobody is logged into REST Professional
when copying files to prevent file access errors when transferring the files from old server to new.

NOTE: The UPGRADE folder will only be present on versions of REST Professional from Version 6.3.22 onwards. The IMAGES and LOGS folders will
only be present on versions from 6.5.00 onwards.

After the folders have been copied delete the C:\REST\RMFILES (if it exists) and C:\REST\RMCONFIG (if it exists) on the new peer server.
Double click on the RESTPRO icon on the new peer server. In versions prior to 6.5.50

1. A screen will appear prompting for Installation Type.
2. Select Network Installation and click on OK.
3. Click on Workstation Installation (the data has already been installed on the network) and click on OK.
4. Click on the Browse button and click the drop down at the top of the window labelled Look In.
5. Double click on the C: drive then double click the REST folder then double click the DATA folder then double click on the RMCONFIG file.
6. Keep clicking on OK till you get the message that REST Professional has been successfully installed.
7. Click on OK.
8. Wait a few seconds to allow REST Professional to unload from memory and then double click on the RESTPRO icon to load the program again.
   Use the menu options Help->About Rest->Rest Info and ensure that the file locations field points to the correct location (C:\REST\DATA).

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In versions greater than 6.5.50 the Database Wizard will load:

1. Select Next.
2. In the Database Connection screen you have to select Connect to database and click on Next.
3. On the next screen click on Browse and browse to C:\REST\DATA. You should see the RMCONFIG file.
4. Select the RMCONFIG file and click on Open.
5. On the next screen select Next and then Finish on the next screen.
6. Once again you will be in the printer set-up screen. Configure printers as desired and click on OK.
7. To confirm the new peer server is looking at the correct data files use the following menu selections within REST Professional:
8. Help->About Rest->Rest Info and click the File Locations folder. This indicates where this peer server is looking for the data files.

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HOW TO TRANSFER A DATABASE TO A NEW DEDICATED SERVER, FOR VERSIONS GREATER THAN 6.5.50

Server Set-up

The term DEDICATED SERVER for the purposes of this document refers to a computer that exists on the network with the sole purpose of serving
client workstations with files/printers etc. There is no user sitting at this computer running applications. A computer that serves
files/printers and has a user running applications on it at the same time is considered a PEER server and you should refer to the PEER SERVER
section for further information.

We recommend that on a dedicated server you create a folder on the new server called ROCKEND and share this folder with full
read/write/create/modify/delete permissions. The following information assumes a shared folder on the server called ROCKEND. If you prefer to
locate the data files in another folder/directory structure substitute the word ROCKEND with your preferred path. NOTE: The path must
not have any periods (full stops) in the path name as this will interfere with data file indexing. Avoid spaces in path names as well if
possible as getting to these locations using a command prompt is problematic.

You need to determine where the current data files are located. To do so go to an existing workstation that is running REST
Professional. Use the following menus: Help=>About REST=>REST Info=>File Locations. Note down the location of all folders. The
DATA, HISTORY, IMAGES, LOG, QUICKBAK, UPGRADE, WORD (and DOWNLOAD if it exists) folders need to be copied from the existing server to the new server.
Ignore the Database folder (usually c:\rest\configdatasources\1 etc.) as this directory path indicates where the individual configuration files for each workstation are located and
must not be copied to the server.

NOTE:If multiple databases (trust accounts) are installed you must login to the other databases as well and once again find the
location of those data files. They may be located on the same server or in some cases on another computer in the office.

1. Install REST Professional on the server (if desired) using the install/upgrade files.
2. Create a folder called ROCKEND or use an existing folder on the server and share it with FULL CONTROL
   (read/write/create/modify/delete) access for all users who will be using REST Professional
3. Move/copy the data folders from the existing server to the new server. (Including any additional databases if installed).
4. If installed on server, run the REST Professional application and point it to the location of the data files by following the on screen
   prompts.
5. Reconfigure the existing workstations on the network to point to the new data location. (See How to connect to an existing database
   above).

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HOW TO TRANSFER A DATABASE TO A NEW DEDICATED SERVER, FOR VERSIONS LESS THAN 6.5.50

If a new dedicated server is being installed into a site were REST Professional is already installed and running you must first determine
were the data files are currently located. Go to an existing computer that has REST Professional installed and load the program. Use the menu
options Help->About REST->REST Info and click the File Locations button. Note the current location of the data files.

Set-up the new server as suggested above and ensure all users are out of REST Professional (to prevent data access errors when trying to copy files).
The DATA, HISTORY, IMAGES, LOG, QUICKBAK, UPGRADE, WORD (and DOWNLOAD if it exists) folders from the existing server need to be copied into the
\\SERVERNAME\ROCKEND\REST folder on the new server.

NOTE: The UPGRADE folder will only be present on versions of REST Professional from Version 6.3.22 onwards. The IMAGES and LOG folders will
only be present on versions from 6.5.00 onwards.

Once all relevant folders have been copied to the new server (and it has been confirmed that the source/destination folders are the same
size/number of files) you must reconfigure all workstations to look for the data at the new location.

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RECONFIGURING EXISTING WORKSTATIONS FOR VERSIONS GREATER THAN 6.5.50

To determine which method REST Professional is using to locate the servers shared folder, select the following within REST Professional, Help->About REST->REST
Info and left click on the File Locations folder. The path column displays were the REST Professional program will look for the data files. If REST Professional
is using drive mapping just re-map the same drive letter to the new data source on each workstation.

If using UNC then use the following steps.

1. Go to each workstation and rename the C:\REST\CONFIGDATASOURCES folder to configdatasources.org or similar.
2. Load the REST Professional program and the database connection wizard will load.
3. Select Next.
4. In the Database Connection screen you have to select Connect to database and click on Next.
5. On the next screen click on Browse and browse to \\SERVERNAME\ROCKEND\REST\DATA. You should see the RMCONFIG file.
6. Select the RMCONFIG file and click on Open.
7. On the next screen select Next and then Finish on the next screen.
8. Once again you will be in the printer set-up screen. Configure printers as desired and click on OK.
9. To confirm where each workstation is looking for the data files use the following menu selections within REST Professional:
10. Help->About Rest->Rest Info and click the File Locations button. This indicates where this workstation is looking for the data files.

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TRANSFERRING DATA USING FLOPPY DISKETTES

If the source and target pc’s that have the data are not connected via a network and the source does not have CD Burner/Zip drive etc, you will have to transfer
the data between the 2 computers via floppy diskettes. When transferring the data by floppy disk it is important that the History backup is
restored prior to the data being restored on the target (new) pc. The reason for this is that the newly installed computer may have a later
version of the program installed. If you restore the data using REST Professional it will upgrade the data files but because the history files
are not present it will not update the history files at the same time. Ensure the history files are restored prior to data file restore to
ensure both data and history are upgraded at the same time.

To transfer the history from the original computer to the new computer go to the original computer and do a history backup by using the
following menu options:

Files->Archive->Complete History->Backup.

Depending on how long you have been using REST Professional or the size of your management this could take quite a number of diskettes.
When completed take the History Backup to the new computer and use the following menu options to restore the history backup:

Files->Archive->Complete History->Restore.

To transfer the data from the original computer to the new computer go to the original computer and do a data backup by using the following
menu options:

Files->Archive->Backup.

This will backup the data to floppy diskette. Take this data to the new computer and use the following menu options to restore the data:

Files->Archive->Restore

If you use the Word Merge option in REST Professional you will have to copy the contents of C:\REST\WORD on the original computer to the
C:\REST\WORD folder on the new computer. You can use Windows Explorer to copy the files to and from a floppy diskette.

After the files have been transferred it is recommended you perform a system and history recovery. This will test the integrity of the
data/history files. If no errors are reported the file transfer operation has been completed successfully.

If the version of the REST Professional program on the new computer is a later version than installed on the original computer the REST
Professional program will detect this the first time it loads and reads the data files. Allow the upgrade to continue including any backups it
asks to perform.

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TRANSFERRING THE DATA USING NETWORK

If both computers are connected via a network you can transfer the files via the network. To do this go to the original computer and use the
following menu options to find the location of the data files Help->About REST->REST Info. The field Data Location indicates
were the data files are located. Usually in a single user installation the data is located in C:\REST\DATA\. If using explorer ensure
that “Show All Files” is enabled and that “Hide File Extensions of known File Types” is unchecked in the folder options for explorer. Failing
to check this may result in not all the data files being transferred.

When you find the location of the data files use explorer to copy the following 7 folders (and their entire contents) DATA, HISTORY,
WORD, QUICKBAK, UPGRADE, IMAGES and LOG from the original computer and overwrite the existing folders on the new computer.

NOTE: The UPGRADE folder will only be present on versions of REST Professional from Version 6.3.22 onwards. The IMAGES and LOGS folders will only be present on versions from 6.5.00 onwards.

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TRANSFERRING THE DATA USING CD-ROM, Removable Drive etc.

If transferring the data using a CD-ROM or Removable Drive then once again you need to determine were the data folders are currently
located. Copy/Burn them to the CD-ROM/Removable Drive and Paste them in the new location.

NOTE:If burning files to CD-R media the file attributes will be set to READ ONLY. It is important that you reset all the file
attributes back to READ/WRITE after copying them to the new location. Failing to do so will prevent REST Professional from loading. You will
get an access error or a message indicating you have exceeded the number of user licences.

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TRANSFERRING THE BANK DOWNLOAD FOLDER

In some instances clients store transaction files they download from the bank into a folder in the same location as the REST Professional
program. In these cases you should copy that folder as well. These folders are normally called DOWNLOAD or MBL etc. Check with the person
performing the downloads were they store the bank files and move as required.

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TERMINAL SERVER ISSUES

REST Professional will work in a terminal server environment. The REST Professional program will have to be installed on the Terminal Server via Add and Remove programs.

For maximum performance the data files should be located on a physical drive on the Terminal Server.

Users will need full control of all files and subfolders of the application folder as well as the data files and folders.

Printing is the most common problem experienced by Terminal Server clients. There are no special tweaks or settings for REST Professional

to print via a Terminal Server session. When REST Professional sends a print job to the Windows operating system, Windows is responsible for

redirecting the print job to the correct printer in the local or remote office. If you can get a printer test page at the Terminal Server

client then REST Professional will be able to print to that printer. The most common causes of printer problems are:

1. Different printer drivers installed on the Terminal Server and Remote Site. We have encountered problems where the same model drivers weredownloaded from 2 different web sites (Kyocera in the US and Kyocera in Australia). The printing at the Remote site would not work correctlyuntil the same drivers that were installed on the Terminal Server were installed on the remote client computers.
2. Ensure that the printer you intend to use via Terminal Server is supported by the manufacturer, not all printer are. An example is a new model colour laser printer that would not print via a Terminal Server session. Searching the manufacturers web site confirmed that the printer was not supported via Terminal Server, which turned out to be a costly mistake.

As terminal server is commonly installed in offices where remote branches can login in and use the REST Professional program. There is a

feature in REST Professional that allows for the separate calculation of banking totals for each branch as well as a different sequence of

receipt numbers if desired.

If you wish to set-up remote offices that calculate their banking separately use the following menu options within the REST Professional

program:

1. Click on Files=>Descriptors and Comments=>Branch Descriptors (NOTE: you will need a security response code from Rockend to proceedto the next screen).
2. Click on an empty branch description and enter the name of the remote branch (20 character limit).
3. Click OK to save the branch details.
4. Select Files=>Select Branch and choose the branch you have just entered.
5. When REST Professional has loaded, select Other=>Utilities=>Alter Receipt Number and enter the first receipt number for that branch(6 digit limit).
6. Return to Head Office by selecting File=>Select Branch and choose Head Office.

When the branch logs in to REST Professional for the first time, REST Professional will prompt the operator to choose the branch name. When

they choose the branch, they should also tick the check box ‘always use this branch’ and REST Professional will automatically load that branch

from that PC without prompting.

Note: You must be logged in as the branch to run the daily banking for that branch.

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NETWORKING/SERVER ISSUES

To avoid potential performance issues please ensure the following 3 items are checked on all relevant computers. These 3 items if not checked are sure to impact on REST Professional to varying degrees.

The items 4 onwards are known network/configuration issues that can interfere with data flow across a network and cause REST Professional to either lockup/hang or generate the following runtime errors 52, 53, 75, 76 or Index Manager 112 which indicate data access issues.

1. Disable Opportunistic Locking:If running Windows NT, 2000/2003 or WinXP on the server computer ensure Opportunistic Locking is disabled. To do this login as an
   administrator and load regedit.Go to HKey_Local_machine\System\CurrentControlSet\Services\LanmanServer\Parameters\.
   There should be a key called EnableOpLocks and its value should equal 0.

   If not then go to Edit->New->DWordValue.

   Change the DWordValue#1 to EnableOpLocks.

   The value should already be set to 0.

   Windows 2000/2003 and Windows XP computers that are acting as data servers should also have the following change made to the following key

   HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MRXSmb\Parameters.
   There may be a DWord here called OplocksDisabled and the value should be 1.

   If not then add the key OplocksDisabled as described above and set the value to 1.

   All though the above settings apply to Windows 2003 Server some sites do not experience any problems with Opportunistic Locking enabled.
   Other sites start to get Runtime Error 52 (Bad file name or number) errors after both keys are added. It is advised not to disable
   Opportunistic Locking unless problems are experienced (Index Manager Error 112). If the Runtime Error 52 starts to occur you may have to toggle
   the 2 keys until both the Index Manager errors and Runtime Error 52 errors cease.

   WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating
   system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your
   own risk You will have to reboot the server for changes to take effect. For further information on Oplocks see the following: Microsoft
   Knowledge Base Article – 296264

   NOTE: These registry changes are only required on the computer that is the data server for REST Professional.

2. All workstations/servers running WinXP should have the QOS Packet Scheduler (in LAN properties) unchecked (disabled). To disable QoS on a Windows XP machine do the following:Right click “My Network Places” icon on the desktop and select Properties. Right click “Local Area Connections” icon and select Properties. Uncheck the QOS Packet Scheduler.If you dont have “My Network Places” on the desktop use the following:

   In the Control Panel window, make sure you’re in Classic View. Double click the Network Connections icon to open the Network Connections applet. Right click on the Local Area Connection entry in the Network Connections window. Click the Properties command. Click on the General tab in the Local Area Connection Properties dialog box. Scroll through the list of items in the This connection uses the following items list and find the QoS Packet Scheduler entry. Click the checkbox to remove the checkmark. Click OK.

   The computer may experience a momentary disconnection from the network, but it should come back quickly. Ensure that no data is being accessed via the network when making these changes to prevent possible data corruption/loss when the network is disconnected.

3. If your anti virus software supports Heuristic (Bloodhound for Norton products) scanning, this should be disabled on the real time monitor. The extra security afforded by this feature is offset by the performance hit applications experience when trying to read/write data across a network.This is the most common cause of intermittant runtime error 5. If these errors continue you may have to exclude the data and history folders (only) that REST Professional accesses. If the problems continue and are generated during printing or previewing documents then the Windows print spool directory should also be excluded from scanning. Check the AV software vendors WWW site for updates and or information on known issues were the AV software impacts on printing.
4. If running Windows 2000 ensure Service Pack 2 has been installed. The Microsoft site has acknowledged a number of networking issues that have been resolved in Service Pack 3.
5. Disable any screen savers on the Server computer. The Microsoft 3D screen savers are very resource hungry. Enable Monitor Power Save to prevent screen burn.
6. It is preferable to use UNC paths for REST Professional rather than mapped drive letters. We often get support calls were a workstation has lost it’s drive mapping to the server. If using mapped drive letters use login scripts to map drive letters if your server supports them.
7. Servers running software disk mirroring may cause problems especially if the paging file is on the mirrored drive. Disable mirroring and test to see if it resolves the problem. Hardware disk mirroring should not cause any problems
8. If using Windows 9x with multiple network protocols ensure that one of the protocols is set as a default. Having different default protocols on different computers slows network performance and that will impact the REST Professional works on your network. The preferred network protocol is TCP/IP as this has built in error checking. Also if you do not have a DHCP server do not use Obtain IP address automatically option. Assign static TCP/IP numbers. Remove protocols that are not used on the network (IPX/SPX?).
9. Ensure that there are no NETBEUI->Dialup Adapter components installed (unless required) as this is another cause of poor network performance.
10. If the network is 10baseT or has a hub (not switch) installed check the speed/duplex mode settings on the network card. If set to AUTO try changing the duplex mode to half duplex. Sometimes the network card may try to use FULL DUPLEX which will cause problems if you only have a hub and not a switch installed. (These settings should be checked via the network card setup software and under the properties for the network card in the Control Panel).
11. Try not to have network cards sharing interupts with other devices on the PCI bus. Interupt sharing should not be an issue but it dependant on the network card, motherboard and the drivers supplied for these devices all working seemlessly.
12. If using Windows 9x check the type of network card installed on the computer. If the card is a REALTEK card then ensure that it is a REALTEK. Windows sometimes autodetects other manufacturers cards as a REALTEK and then loads the REALTEK drivers for the card. If the card is a REALTEK then ensure that the correct/latest drivers are installed for it. You should consider replacing the card if all the other changes to not resolve the lockups.
13. On Windows 9x computers check the VREDIR.VXD file to see if it date stamped 1996. If so this file should be upgraded to a later version (Microsoft supply this patch).
14. Disable the FindFast program and stop it from loading on startup if installed.
15. Use the mem /c /p command and check the config.sys and autoexec.bat files for any real-mode DOS device drivers and TSR programs.
    They should be replaced with virtual drivers from the manufacturer if possible. One of these programs/drivers could be clashing with Windows networking.

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COMMON PROBLEMS & ERROR MESSAGES

Runtime Error 713 when loading RESTPro.exe

This indicates that one of the required system files for REST Professional has not been installed or registered. This is commonly caused by
installing an older version of the program from a CD. Try running the \\servername\rockend\rest\upgrade\setupex.exe program to re-install ‘over
the top’ to resolve.

Cannot read configuration

This indicates that the workstation is not looking at the correct location for the data files. Delete the C:\REST\RMFILES file or
C:\REST\CONFIGDATASOURCES\X folder on the computer with the error message and restart REST Professional and use the Installation Type screens or Database connection wizard (version dependant, see details above) to point to the correct data location. This error can also occur if the user does not have full read/write/create/delete/modify privileges to the data files location.

You are licensed for X concurrent users…

If you are the only person logging into REST Professional and you get this error message it indicates that the user login (Windows Login) on
this pc does not have full read/write/create/delete/modify permissions to the data files on the server. This message can also be generated if
the data files are READ ONLY. This can occur if the data files have been transferred from one pc to another via a CD-ROM. The CD-ROM
will change the file attributes of all files to READ ONLY. To resolve change the file attributes of all the REST Professional data files
(except the *.doc files in the data folder) to READ/WRITE.

If you believe that the users have full permissions to the data files on the server then do the following test. From the problem workstation
browse to the server and into the rest data folder. Find the file called rmver. Copy and paste the file back into the data folder so
it’s called Copy of rmver. Double click ‘Copy of rmver’ and open it with notepad. Add a couple of words to the end of the file then save
it. Once saved exit from notepad and then delete the Copy of rmver file. If you got an permission denied message of any sort you don’t
have full access to the data files.

This is a common problem experienced by first time users of Windows 2003 Server. Setting the permissions on 2003 files is not as simple as
on previous versions of Windows. If you are having problems search the Internet. Google is your friend.

REST Professional hangs on splash screen

This can occur if the number of workstations currently running REST Professional exceeds the user licence limit. To determine the maximum
number of concurrent users the bottom right of the REST Professional screen has Login x of y users. This means this is the x user to login
with a total of y concurrent users allowed.

If you received a licence disk to increase the number of users insert the diskette go to the menu options
Other->Utilities->System Licence Upgrade.

File is read only when copying Windows system files on installation

If you get this error when the system files are being copied onto the computer select the option to overwrite the existing file. The
Install Shield program and MSI installer will not overwrite newer system files with older ones.

Could not register SSCALA32.OCX error message

If you have not purchased the Holiday Bookings module from Rockend Technology you can ignore this error message. If you will be using
Holiday Bookings call Rockend and ask for technical support. You will have to install this 3rd Party Module separately (there may be a copy on the install CD-ROM).

Could not register any system file error message

If installing REST Professional on a Windows XP, Windows 2000 or Windows NT computer ensure you are logged in as an Administrator (or the
user has administrator/installation privileges) other wise the Operating System will not allow you to register system files. If only 1 or 2 files fail to
register then note down the files that failed to register. Either try reinstalling REST Professional again (ensuring no other programs are
running) or manually register the file using the REGSVR32 registration program.

Printing receipts to Dot Matrix Printer form feeds skipping 2 receipts or garbage is printed on the receipt

Ensure that the name of the Dot Matrix printer in Windows has the word TEXT in the printer name. Use the following menus in REST Professional Other->Utilities->Printer Setup. Select each printer in turn and ensure that only the receipt/cheque printer with the word TEXT in it is selected for the type of printjob you are having problems with (receipts or cheques etc.)

If this is the case but each receipt still form feeds, you will have to install a ‘Generic / Text Only’ printer using the drivers supplied on the Windows Install CD. This means the test page from Windows will be printed in character mode instead of graphics mode but this will resolve the problem.

If this still does not resolve the problem check the parallel port settings in the BIOS of the pc that has the printer physically connected to it. Ensure that the printing mode is set to SPP/Normal and not to one of the enhanced printing modes like ECP/EPP/Bi-directional etc.

If the alignment of receipts is still incorrect then ensure that the printer paper is not rolling up and/or down before printing the receipt. REST Professional will start printing the receipt from were ever the print head is. Switch the printer off (to flush printer memory), align the paper up or down so that the receipt will start from where the print head is. Turn the printer back on and ensure its online.

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Glossary

Standalone = Computer with REST Professional program and data installed on the same local hard disk.

Workstation = Computer with REST Professional program installed on local hard disk which accesses the data files from another computer across a network.

Peer Server = Computer with REST Professional program and data installed on local hard disk. This computer also shares its data files with other computers on the network.

Dedicated Server = Computer that resides on the network and shares its files and printers. This computer does not have a user sitting at the machine. Its sole purpose is to allow other computers in the network to access the data files that reside on its hard disks as well as possibly hosting printing, emailing, internet access etc.

Data Server = Computer that has the REST Professional data files on its hard disk and is sharing those data files with other computers on the network. This computer could be either a Dedicated or Peer server (see above).

If you have any problems or are unsure of any issues please call Rockend Technology and ask for Technical Support.

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